Client Care

Returns Policy

Last updated May 2026

We hope you'll love every piece you order from us. If not, in-stock pieces may be returned within 30 days of delivery. This sits alongside your statutory rights as a consumer.

What you can return

Any in-stock piece, returned within 30 days of delivery, in original condition and original packaging. Lightly used is fine; signs of installation, modification or damage are not.

What's excluded

Made-to-order pieces (including custom fabrics, finishes or sizing)
Bespoke commissions
Samples and gift cards

How to start a return

Email care@fbc-london.com with your order number within 30 days of delivery. We'll send a returns authorisation and arrange collection. Large pieces are collected by our white-glove team.

Refunds

Once the piece is back with us and inspected (usually within 5 business days of collection), we'll refund the original purchase price to your original payment method. Original shipping costs and any collection fee for large items are deducted from the refund.

Damaged or faulty items

If a piece arrives damaged or develops a fault, contact us within 48 hours of delivery with photographs. We'll repair, replace or refund — your choice — at no cost to you.