Privacy Policy

FBC London Limited (company number 07412935) is the data controller for personal data collected through fbc-london.com. Our registered address is 14 Cheshire Street, London E2 6EH.

• Contact details you provide (name, email, phone, delivery address)
• Order history and payment confirmation (we do not store full card numbers)
• Account credentials, if you create an account
• Messages you send us through the contact form or by email
• Technical data: IP address, device type, browser, and cookies (see below)

• Contract — to process orders, arrange delivery and provide after-sales support.
• Legitimate interest — to improve our site, prevent fraud, and contact you about your order.
• Consent — for marketing emails, analytics cookies, and personalised advertising. You can withdraw consent at any time.
• Legal obligation — to comply with tax, accounting and consumer-protection laws.

We share data only with trusted processors who help us run the business: Stripe (payment processing), our delivery partners, our email service provider, and our hosting and analytics providers. All are bound by data-processing agreements and applicable data transfer safeguards.

Order records are kept for seven years to meet HMRC requirements. Marketing data is kept until you unsubscribe. Contact-form messages are kept for two years. Anything else is deleted when no longer needed.

You have the right to:

• Access the personal data we hold about you
• Have inaccurate data corrected
• Have your data deleted, where there is no overriding obligation to keep it
• Object to or restrict processing
• Withdraw consent at any time
• Request your data in a portable format
• Lodge a complaint with the UK Information Commissioner's Office (ico.org.uk)

To exercise any of these rights, or to ask a privacy question, email privacy@fbc-london.com. We respond within 30 days.